Purchases & refunds
Minute packs are one-time purchases from Nuggt LLP (UEN T25LL0169A). They are not subscriptions, do not renew automatically and have no expiry date. The current pack terms below are the stated purchase terms for the purposes of section 14 of the Terms of Use.
| Call time | Total price |
|---|---|
| 30 minutes | S$60 |
| 60 minutes | S$100 |
| 300 minutes | S$400 |
The amount displayed at checkout is the total charge. Purchased time becomes available after successful payment confirmation. A redirect to the success page is not proof of payment.
How call time works
Call time is deducted while your call is active. Paused, ended and signup/authentication time is not billable. Any processing period excluded by the service's call meter is not charged. Your account shows your available balance. Fifteen free active-call minutes are granted once to an eligible verified account; free minutes have no cash refund value.
Refunds for unused time
Within 14 calendar days of a pack purchase, you can request a refund of its unused purchased time by emailing support@nuggt.io from your account email. Include the purchase reference, but do not send card details or private coaching content.
We count from the date your payment succeeds, using Singapore time. Your request can reach us until the end of the date 14 days after that payment date. For example, a successful payment on 4 October is eligible for a request received through 18 October, Singapore time.
The refund is proportional to the unused purchased time from that pack, at the rate you paid for that pack. For example, if 45 minutes of a 60-minute S$100 pack remain unused, its refund is S$75. Free credits are used before paid credits; paid packs are used in the order their credit becomes available. This allocation determines the unused portion of a pack. We do not charge an additional refund-processing fee.
Refunds are paid in whole Singapore cents. We round the total refundable value down to the nearest cent, then subtract any successful refunds already paid for that pack. Any remaining time worth less than one cent stays available to use.
Approved refunds are returned to the original payment method. The matching call-time credit is removed when the refund succeeds. Your bank or payment provider controls when the funds appear. Contact us promptly if usage or billing appears incorrect; where an error is confirmed, we will correct it. This policy does not limit any mandatory consumer right or remedy.
Disputes and service changes
While a payment dispute is open, the associated pack credit may be held. A lost dispute removes the corresponding credit; a won dispute restores any credit not already removed for a successful refund. A refund or dispute can reduce your available balance if the corresponding time has already been used.
No expiry does not guarantee that the service will operate forever. If Nuggt discontinues the service, we will provide reasonable notice where practicable and a proportional refund of unused purchased time, subject to any greater mandatory rights.